Shark is a manufacturer of floor and garment care devices, and is a subsidiary of cleaning appliances company Euro-Pro. In addition to their steam cleaners and irons, the company offers a large range of vacuum cleaners including upright, canister and handheld. Euro-Pro is a family-run business that originated over a century ago in Europe, before moving to Massachusetts via Canada. The company currently has offices in their hometown as well as in Montreal and several offices in China, employing over 800 people and with market revenues of over US$1.6 billion as of 2014.
Shark’s vacuum cleaner technology combines several innovative features into their latest models. Their proprietary Powered Lift-Away technology allows their upright vacuum cleaners to be removed from their base along with an extendable nozzle, and carried around in order to reach more difficult space; the same upright models also have highly flexible rotating cleaning heads in order to access even the roughest surfaces. Shark’s fingertip controls and LED lights make their vacuums even more ergonomic.
What our survey respondents say about Shark vacuum cleaners
Canstar Blue’s most recent survey of just over 1,200 consumers who had purchased purchased a new vacuum cleaner within the past 3 years garnered the following comments, among many others, from customers of Shark:
| Excellent cleaning, good value. | Can’t get under the bed properly, can’t lay flat. |
| It is light, nice and good with cleaning and is very good picking up dust. | Should have detachable cord to make easy to empty in the rubbish bin. |
| Small and easy to handle. | The cord is a bit of a nuisance, would be better if it was retractable. |
| Easy to use, very versatile, lots of attachments, excellent suction and sealed so no dust escapes. | Difficult to receive immediate customer service, can only give them your details then they call you back within 24 hours. |
| It picks up so much dirt I can’t even see in the carpet. I didn’t realise how bad my old vacuum was until I got this one. | They seem like a gimmick brand because of the TV advertising. I didn’t want to get it for that reason but am glad I did. |
Source: www.canstarblue.com.au Vacuum cleaner survey 2015, conducted on behalf of Canstar Blue by Colmar Brunton
Read our vacuum cleaner customer satisfaction survey results here.
Other vacuum cleaner brands we surveyed
Canstar Blue commissions Colmar Brunton to regularly survey 3,000 Australian consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased a new vacuum cleaner within the past 3 years – in this case, 1,211 Australians.
The other vacuum cleaner brands in this year’s survey are:
- Kambrook
- Miele
- Dyson
- Hoover
- Vax
- Electrolux
- Volta
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